Looking for your order status? The fastest path is your shipping confirmation email — it has your tracking number and a direct link to the carrier's tracking page. If you can't find it, this page covers every alternate way to check on your order plus what to do when something seems off.

The fastest answer:Search your inbox (including spam/junk folders) for an email from us with subject line containing "shipped" or "tracking" or "your order." That email contains your tracking number and a clickable link directly to the carrier's most current tracking page. Carrier tracking is more accurate than any in-store status because it updates in real time.

Three Ways to Track Your Order

Option 1: Use Your Shipping Confirmation Email (Fastest)

When your order ships, we automatically send a confirmation email containing:

Your tracking number

A direct link to the carrier's tracking page (UPS, FedEx, USPS, or freight carrier)

Estimated delivery window

Items shipped (helpful for split shipments)

The carrier's tracking page updates in real time as your package moves through their network, so it's the most accurate source of status info.

Can't find the email? Check spam and promotions folders, search for "Leisure Time," and verify the email address you used at checkout. If still missing, use Option 2 or Option 3 below.

Option 2: Log Into Your Account

If you placed your order while logged into a Leisure Time Inc. account, you can view all your orders and tracking info from your account dashboard.

Log In to Your Account →

Once logged in, click Order History to see every order you've placed, current status, and tracking links for shipped orders. If you used guest checkout, this option won't work — use Option 1 or Option 3 instead.

Option 3: Contact Our Idaho Falls Team

Our Idaho Falls team handles all online order fulfillment and has full visibility into your order status. If you can't find your tracking email and didn't create an account, this is the right path.

To get the fastest answer, have these ready when you call or email:

Your order number (starts with "#" and was in your order confirmation email)

The email address you used at checkout

The shipping address on the order

Call (208) 523-4633 Email hello@leisuretimeinc.com

How Long Does Shipping Take?

Order TypeTypical Time to DeliveryTracking UpdatesStandard ground shipping(most parcels)3–7 business daysDaily updates as package moves through carrier networkFreight items(massage chairs, fireplaces, larger pizza ovens)7–14 business daysCarrier schedules delivery appointment; updates less frequent than parcelLocal pickup(Idaho Falls)Usually ready within 24 hoursEmail confirms when readyHazmat / special handling3–10 business daysMay ship via specialty hazmat carrier; tracking similar to standardJust placed your order?Tracking information typically takes 24–48 business hours to populate after the order is fulfilled. If you ordered yesterday and don't see tracking yet, that's normal — the order is being processed. If it's been more than 3 business days with no shipping email, contact us.

2200 N Woodruff Ave, Idaho Falls, ID 83401

Mon - Fri, 8:00am - 5:00pm

Physical Store: Saturday 10:00am - 3:00pm - Sunday, CLOSED

Online Shop: Saturday - Sunday, CLOSED