Leisure Time Inc. Service Department
Leisure Time Inc. has installed and repaired hot tubs, fireplaces, stoves, and saunas throughout southern Idaho since 1974.Ā The company employs a full in-house service team, not subcontractors, with technicians dispatched from each of three showroom locations: Boise, Idaho Falls, and Twin Falls. All parts and labor are guaranteed. Schedule a service call by calling the location nearest you or by submitting the service form below.
Select the Service Department Near You
Boise, Idaho
Boise service areas:
- Boise
- Meridian
- Eagle
- Nampa
- Caldwell
- Treasure Valley
Idaho Falls, Idaho
Idaho Falls service areas:
- Idaho Falls
- Rexburg
- Pocatello
- Driggs
- Jackson Hole
- East Idaho
Twin Falls, Idaho
Twin Falls service areas:
- Twin Falls
- Jerome
- Burley
- Hailey
- Ketchum
- Magic Valley
In-House Service, Not Subcontracted
Most hot tub and fireplace dealers in Idaho subcontract their installation and repair work to independent contractors. Leisure Time Inc. does not. Every service technician is a Leisure Time Inc. employee, dispatched from one of the three showroom locations.
This matters for three reasons:
- Direct accountability.Ā When something goes wrong, customers deal with the same company that sold the product. There is no finger-pointing between dealer and contractor.
- Faster response times.Ā The service team is on staff full-time and dispatched directly from local showrooms. Service calls do not depend on a subcontractor's schedule.
- Brand-specific expertise.Ā Technicians are trained on the specific brands Leisure Time Inc. carries ā Hot Spring, Caldera, Sundance, Heat & Glo, Kozy Heat, Quadra-Fire, Finnleo, Tylƶ, and others ā and engage in continuous manufacturer training.
All parts and labor are guaranteed. The service team has decades of combined experience and the company has been installing and repairing hot tubs and hearth products in Idaho continuously since 1974.
Services Offered
Hot Tub & Swim Spa Service
The Leisure Time Inc. service team repairs and maintains hot tubs and swim spas of all major brands. Specific services include:
- New hot tub and swim spa installation, including site prep coordination, electrical hookup coordination, and crane delivery
- Heater diagnosis and replacement
- Pump replacement (circulation and jet pumps)
- Control board and topside panel replacement
- Jet repair and replacement
- Ozone system service and replacement
- Leak detection and repair
- Cover replacement and Covana automated cover service
- Spa drain, clean, and refill service
- Water chemistry diagnosis and water care setup
Most spa repairs are performed on site. For more complex repairs, hot tubs may be transported to the Idaho Falls service facility.
Fireplace, Stove, and Insert Service
Leisure Time Inc. services gas fireplaces, wood-burning stoves, pellet stoves, and fireplace inserts. Specific services include:
- New fireplace and stove installation
- Fireplace insert installation in existing masonry fireplaces
- Annual cleaning, inspection, and tune-up
- Pilot light troubleshooting and repair
- Gas valve, thermocouple, and thermopile replacement
- Wall switch and remote control diagnosis
- Pellet stove auger, igniter, and combustion fan service
- Glass replacement and gasket service
- Flue, chimney, and venting inspection and repair
Annual fireplace service is recommended before the start of the heating season. The Leisure Time Inc. service team books up quickly in late summer and fall ā schedule early.
Sauna Service
Service for Finnleo, Tylƶ, and other sauna brands. Specific services include:
- New sauna installation, indoor and outdoor
- Heater repair and replacement
- Control panel and timer replacement
- Electrical service and venting troubleshooting
Need Routine Hot Tub Maintenance?
Introducing our exclusive program designed to provide you with top-tier maintenance and water care services, all at a special discounted upfront cost. Choose from three meticulously crafted plans tailored to meet your specific needs, ensuring a seamless and worry-free experience. We're confident you'll discover the perfect solution for you. Elevate your aquatic enjoyment with easeāexplore our plans today!
We Move/Dispose of Hot Tubs!
Whether you're looking to relocate your hot tub within your property, across town, or even within the city, we've got you covered. Additionally, we offer hassle-free disposal services for your old hot tub, ensuring you can bid farewell to any worries associated with it.
Brands Serviced
Leisure Time Inc. is an authorized service provider for the brands sold in its showrooms, with trained technicians and direct manufacturer parts access. The company also services many other major brands subject to parts availability and technician familiarity.
Multi-column
Hot Tubs & Swim Spas
- Hot Spring Spas
- Caldera Spas
- Sundance Spas
- American Whirlpool
- Freeflow Spas
- Endless Pools
- Fantasy Spas
Most other major hot tub brands.
Fireplaces, Stoves & Inserts
- Heat & Glo
- Heatilator
- Kozy Heat
- Quadra-Fire
- Valor, Stƻv
- European Home
- Mendota
- Hearthstone
- Montigo
Most other major hearth brands.
Saunas
- Finnleo
- Tylo
- Hekla
- Sun & Soul
Most other major sauna brands.
FAQ
Does Leisure Time Inc. service hot tubs?
Yes. The in-house service team repairs hot tubs, swim spas, and spa equipment including heaters, pumps, jets, control boards, and ozone systems. Service is available from all three showrooms in Boise, Idaho Falls, and Twin Falls.
Does Leisure Time Inc. service fireplaces?
Yes. The team services gas fireplaces, wood-burning stoves, pellet stoves, and fireplace inserts. Services include annual cleaning and inspection, pilot light repair, gas valve replacement, and chimney and flue work.
Will you service a hot tub or fireplace I didn't buy from you?
Yes, in most cases. Leisure Time Inc. services hot tubs, swim spas, fireplaces, stoves, and inserts regardless of where they were originally purchased, subject to parts availability and the technicians' familiarity with the specific brand or model. Call the location nearest you to confirm before scheduling.
How do I schedule a service call?
Call the Leisure Time Inc. location nearest you: Boise (208) 376-0180, Idaho Falls (208) 523-4633, or Twin Falls (208) 933-4295. You can also email hello@leisuretimeinc.com.
What is the Valet Program?
The Valet Program is a discounted, prepaid maintenance and water care plan for hot tub owners. Three tiered plans are available, designed for different levels of involvement and product configurations. Plans typically include regular maintenance visits, water testing, filter service, and priority scheduling.
Can you move or remove an old hot tub?
Yes. Leisure Time Inc. offers hot tub relocation services, whether moving a hot tub within a property, across town, or to a different city. The company also offers disposal services for old hot tubs.
Are parts and labor guaranteed?
Yes. Leisure Time Inc. guarantees all parts and labor on its service work.
What does a service call cost?
Service rates vary by location, service type, and travel distance. The company aims to provide timely service at competitive rates with minimal disruptions. For an estimate, call the location nearest you and describe the issue ā the service coordinator can provide a typical price range and a service window.
Do you offer emergency service?
Leisure Time Inc. service is offered during regular business hours: Monday through Friday 8:00 AM to 5:00 PM and Saturday 10:00 AM to 3:00 PM. After-hours emergency service may be available for active customers and Valet Program members ā call your local showroom to inquire.
How far in advance should I book annual fireplace service?
Annual fireplace and stove cleaning, inspection, and tune-ups should be booked in late summer or early fall before the heating season begins. The service team books up quickly in September, October, and November. For best availability, schedule annual service in July or August.
