Looking for your order status? The fastest path is your shipping confirmation email — it has your tracking number and a direct link to the carrier's tracking page. If you can't find it, this page covers every alternate way to check on your order plus what to do when something seems off.
The fastest answer:Search your inbox (including spam/junk folders) for an email from us with subject line containing "shipped" or "tracking" or "your order." That email contains your tracking number and a clickable link directly to the carrier's most current tracking page. Carrier tracking is more accurate than any in-store status because it updates in real time.
Three Ways to Track Your Order
Option 1: Use Your Shipping Confirmation Email (Fastest)
When your order ships, we automatically send a confirmation email containing:
Your tracking number
A direct link to the carrier's tracking page (UPS, FedEx, USPS, or freight carrier)
Estimated delivery window
Items shipped (helpful for split shipments)
The carrier's tracking page updates in real time as your package moves through their network, so it's the most accurate source of status info.
Can't find the email? Check spam and promotions folders, search for "Leisure Time," and verify the email address you used at checkout. If still missing, use Option 2 or Option 3 below.
Option 2: Log Into Your Account
If you placed your order while logged into a Leisure Time Inc. account, you can view all your orders and tracking info from your account dashboard.
Once logged in, click Order History to see every order you've placed, current status, and tracking links for shipped orders. If you used guest checkout, this option won't work — use Option 1 or Option 3 instead.
Option 3: Contact Our Idaho Falls Team
Our Idaho Falls team handles all online order fulfillment and has full visibility into your order status. If you can't find your tracking email and didn't create an account, this is the right path.
To get the fastest answer, have these ready when you call or email:
Your order number (starts with "#" and was in your order confirmation email)
The email address you used at checkout
The shipping address on the order
Call (208) 523-4633 Email hello@leisuretimeinc.com
How Long Does Shipping Take?
Order TypeTypical Time to DeliveryTracking Updates Standard ground shipping (most parcels) 3–7 business daysDaily updates as package moves through carrier network Freight items (massage chairs, fireplaces, larger pizza ovens) 7–14 business daysCarrier schedules delivery appointment; updates less frequent than parcel Local pickup (Idaho Falls) Usually ready within 24 hoursEmail confirms when ready Hazmat / special handling 3–10 business daysMay ship via specialty hazmat carrier; tracking similar to standard Just placed your order? Tracking information typically takes 24–48 business hours to populate after the order is fulfilled. If you ordered yesterday and don't see tracking yet, that's normal — the order is being processed. If it's been more than 3 business days with no shipping email, contact us.
Related Support Pages
- Order issues or escalation: Contact Us
- Returns: Start a Return
- Shipping rates and policies: Free & Flat Rate Shipping
- Hazmat product returns: Hazmat Returns
- Damaged or defective products: Warranty Information
- Manage autoship subscriptions: Autoship Management
- General questions: View FAQ
FAQ
Common Tracking Issues
My tracking hasn't updated in several days. What's happening?
This is more common than people realize and usually doesn't mean anything is wrong. A few common explanations: weekends and holidays— carriers don't always update tracking on non-business days even when packages are moving. Long-haul transit— packages crossing multiple states or carrier networks can go 1–3 days without scans during transit between hubs. Freight items— LTL freight tracking updates much less frequently than parcel tracking; expect updates every 2–3 days, not daily. If your tracking has been stalled for more than 5 business days with no movement and the estimated delivery date has passed, contact us with your order number and we'll investigate with the carrier.
Tracking says delivered but I didn't receive my package.
First, do these checks: (1) Look around your delivery area — porches, garages, behind plants, side doors. (2) Ask household members and neighbors if they accepted it on your behalf. (3) Check with your apartment office or doorman if applicable. (4) Wait 24 hours — carriers occasionally mark a package "delivered" before it physically arrives. If you've checked all four and the package still isn't there, contact us within 7 days of the "delivered" date with your order number. We'll work with the carrier on a claim and arrange a replacement or refund.
I never got a shipping confirmation email. Did my order ship?
Possibly — check spam/promotions folders and search your inbox for "Leisure Time" before assuming the email didn't arrive. Confirm the email address on your order is correct (typos at checkout happen). If the order was placed in the last 24–48 hours, the order may not have shipped yet — most orders ship 1–2 business days after placement. If it's been more than 3 business days since you ordered and there's no shipping email, contact our team with your order number.
My freight item is taking longer than 14 days. Should I worry?
Freight delivery (especially for fireplaces, massage chairs, and larger pizza ovens) is more variable than parcel shipping. The 7–14 business day window is typical, but several factors can push delivery longer: carrier scheduling availability for your area, weather delays, residential delivery appointment scheduling (freight carriers usually call to schedule, which adds days), and seasonal volume during busy times. If you're past 14 business days with no delivery scheduled, contact us with your order number and we'll check the carrier's status directly.
My package was returned to the sender. What do I do?
Packages get returned for a few reasons: incorrect/incomplete address, recipient unavailable for required signature, package refused at delivery, or the carrier was unable to access the delivery location. Contact us with your order number when this happens — we can verify what the carrier reported, confirm your correct delivery address, and arrange a re-ship. Note: re-shipment of returned packages may incur additional shipping charges if the return was due to address issues, but we'll always discuss the situation with you before charging.
Can I change my delivery address after the order has shipped?
Once a package is in the carrier's network, address changes are difficult. Some carriers (UPS, FedEx) offer paid services to redirect packages mid-transit (called "UPS My Choice" or "FedEx Delivery Manager") that you can use directly with the tracking number. We can sometimes coordinate redirects for you, but the carrier's policies and fees apply. The fastest path is to use the carrier's app or website with your tracking number to request a hold or redirect.
My order shipped in multiple boxes. How do I track each one?
Larger orders sometimes split into multiple shipments. When this happens, you'll receive multiple shipping confirmation emails — one per shipment, each with its own tracking number. Each tracking number corresponds to specific items in the order; the email lists which items shipped in that package. Expect the shipments to arrive at different times, sometimes from different carriers.
Does free shipping take longer than paid shipping?
No. Free shipping uses the same carriers and the same service levels as paid shipping for orders that qualify. The standard 3–7 business day window applies to both free and paid shipping. The exception: freight items (any orders on the flat rate shipping list) move via freight carriers regardless of whether you paid the rate or it was included — those follow the 7–14 business day window for freight delivery.
I'm worried my package is lost. When should I escalate?
For standard parcel shipping: if tracking shows no movement for 5+ business days past the estimated delivery date, contact us. For freight items: if your delivery hasn't been scheduled within 14 business days of order placement, contact us. For "delivered" status with missing package: check around the delivery area first, then contact us within 7 days. In all cases, having your order number ready speeds the resolution. We file carrier claims on behalf of customers when needed.
