Every visit covers the essentials of hot tub maintenance: complete water testing (pH, alkalinity, sanitizer, hardness), chemical balancing and sanitizer replenishment, shock treatment when needed, filter rinsing, cover inspection, and a visual equipment check. Premium-tier visits add deep filter cleaning, full shell and jet wipe-down above the waterline, cover conditioning with vinyl protectant, priority scheduling, and a written service report after each visit. A typical Valet visit takes 30 to 60 minutes depending on tier and tub size.

Basic covers everything needed to keep your water safe, balanced, and clean — testing, chemistry, sanitizer, filter rinsing, and inspections. Premium adds the longer-term protection layer: deep filter cleaning, shell and surface care, cover conditioning (which meaningfully extends cover life), priority scheduling, and a written report so you have records of every visit. If you mostly want clean, safe water without thinking about it, Basic is the right fit. If you also want to protect the long-term condition of your spa and cover, Premium is the better value over time.

It comes down to use. One visit per month works well for casual or moderate users — couples or small households who use the tub a few times a week. Two visits per month is the right choice for heavy users (daily soakers, families with kids who use the tub regularly), vacation rental owners (where guests can affect water chemistry quickly), and homeowners who entertain frequently or host weekend gatherings. If you're not sure, start with 1x per month — you can always upgrade to 2x after the first month if you find your water is harder to keep balanced between visits.

No. Most Valet customers aren't home during their service visits. Our technicians can access your hot tub through a gate code, key under a mat, or any other arrangement you set up at signup. We'll text or email you a confirmation when the visit is scheduled, and again after the visit is complete. Premium customers also receive a written service report summarizing what was done and any issues observed, so you have a full record even if you weren't there to see the work in person.

We'll let you know immediately and walk you through your options. Small issues — a worn pillow, a filter that needs replacing, low chemical inventory — we can typically address on the spot with materials from our truck (you'll be billed separately for any consumables used). Larger issues like a leaking pump, a failed heater element, or a control panel issue require a separate service appointment, which we can usually schedule within a few business days. Valet customers receive priority scheduling on these service calls, and we keep complete records of each visit so we can spot patterns before they become emergencies.

Yes, all Valet plans require a 1-year commitment. This is what allows us to schedule visits efficiently, keep pricing predictable, and prioritize Valet customers during busy service seasons. After the first year, the program continues on a month-to-month basis and you can cancel anytime with 30 days' notice. If you purchase a new hot tub from Leisure Time Inc., your first 2 months of Basic 1x service are included free — a chance to try the program before committing to a full year.

Routine chemicals applied during regular visits (sanitizer dosing, shock when needed, pH balancers) are included in the monthly cost. If your tub needs unusual quantities or specialty products — for example, a full chemistry reset after a problem, calcium adjusters for very hard water, or specific water care products outside our standard list — those are billed separately at member-discounted rates. Valet customers also receive a discount on any additional chemicals or parts purchased from any of our three Idaho showrooms.

Yes. We service hot tubs year-round across all three Idaho locations (Boise, Idaho Falls, and Twin Falls). Winter service is actually one of the highest-value times to have Valet coverage — water chemistry changes more rapidly in cold weather, covers see more wear from snow and ice, and small equipment issues can escalate quickly when ambient temperatures drop. Visits proceed on schedule throughout the winter except in cases of extreme weather (heavy snowstorms, dangerous roads), in which case we reschedule for the next available date and notify you in advance.