Warranty

Warranty

Leisure Time Inc. does not offer or provide warranties on any of the products we sell.

Many of the products available through Leisure Time Inc. are covered by manufacturer warranties, which are provided and administered directly by the product manufacturer. These warranties vary by brand and product type.

Leisure Time Inc. is happy to assist customers in facilitating warranty claims with the manufacturer, but all warranty approvals, denials, and service decisions are made solely by the manufacturer.

Leisure Time Inc. does not offer in-house warranties and will not replace, repair, or otherwise honor any warranty that has been voided by the manufacturer.

Customer-Installed Parts Policy

All hot tub and fireplace parts must be installed by a certified technician in order to maintain the manufacturer’s warranty.

Any part that is installed by the customer or a non-certified individual will void the manufacturer’s warranty. In the event that a customer-installed part becomes defective or fails — even within the warranty period — the manufacturer is not obligated to repair or replace the product under warranty.

Leisure Time Inc. will not accept returns, exchanges, or warranty claims on any parts that have been installed by the customer or an unqualified installer.