Start a Return

Need to return an online order? Use the button below to begin your return request. Once submitted, our team will review your request and follow up with return instructions, approval details, and any applicable next steps.

1. Click the Start a Return button below.
2. Enter the email address used to place your order.
3. Check your email for a secure login code.
4. Enter the code to access your order history.
5. Select the order that includes the item you would like to return.
6. Choose the item or items you want to return.
7. Select a return reason and add any helpful notes.
8. Submit your return request.

After your request is submitted, our team will review it and contact you with next steps.

If you are having trouble starting a return or accessing your order, our online order support team is here to help. Please contact us with your order number starting with LTI-, and we’ll be happy to assist you.