Unicel C-7375 Filter Cartridge

Most products you buy from us are covered by a manufacturer's warranty — and if something goes wrong with one of yours, we want to help. This page explains how warranty coverage works, what we can do to support a claim, and the few situations where coverage may not apply.

If you're already dealing with an issue and just want help, the fastest path is to call us at (208) 523-4633 or email hello@leisuretimeinc.com. We'll walk you through the right next step.

How Warranty Coverage Works

When you buy a hot tub, fireplace, grill, or accessory from us, the manufacturer of that product (Hot Spring, Caldera, Big Green Egg, Pit Boss, Watkins Wellness, etc.) provides the warranty. Each manufacturer sets its own terms — coverage length, what's included, what's excluded, and how claims are processed.

This is the standard model for retail across the spa, fireplace, and BBQ industries. It means:

• Your coverage comes directly from the manufacturer — typically the strongest protection available, since they made the product
• Warranty terms vary by brand and product — a Hot Spring spa shell warranty differs from a Big Green Egg lifetime warranty differs from a FreshWater chemical product warranty
• Claim approvals and denials are decided by the manufacturer, not by us
• Repair, replacement, or refund decisions are made by the manufacturer per their warranty terms

Where we come in: we know these manufacturers well, we file claims on behalf of customers regularly, and we know the documentation that helps a claim move quickly.

How We Help You With a Warranty Claim

If something goes wrong with a product you bought from us, here's what we'll do:

1. Listen first. Tell us what happened. Sometimes what looks like a warranty issue has a quick fix that saves you the claim hassle entirely.
2. Help you document the issue properly.Manufacturers typically need photos, your purchase receipt, and a clear description of the problem. We'll tell you exactly what to gather.
3. Submit the claim or connect you to the right contact. Some manufacturers prefer dealers to file claims; others prefer direct customer contact. We'll route you the right way.
4. Follow up on your behalf. If a claim stalls, we'll check in with the manufacturer's service team to push it forward.
5. Coordinate certified service if needed. Many warranty repairs (especially on hot tubs and fireplaces) require a factory-certified technician. We'll arrange that, or refer you to one.

What we can't do is override a manufacturer's decision. If a manufacturer denies a claim because the product was misused, modified, or installed incorrectly, we don't have the authority to reverse that decision. But we will tell you honestly where a claim stands and what your options are if denied.

What We Don't Cover

Just so there's no confusion, Leisure Time Inc. does not offer in-house warranties on any product we sell. We don't repair or replace products under our own warranty program because we're not the manufacturer — and we don't have the parts inventory or specialized knowledge to back coverage on every brand we carry. The manufacturer warranty is what protects you.

If a manufacturer voids a warranty claim, we can't replace, repair, or refund the product on our own. We'll work with you to understand why the claim was denied and what alternatives exist.

Customer-Installed Parts: An Important Note

We know this can feel restrictive, especially for owners who are mechanically inclined and want to do their own work. Here's why this rule exists:

Hot tubs and fireplaces are complex systems with interconnected electrical, plumbing, gas, and control components. A pump installed slightly wrong can cause the heater to fail. A control board installed without proper grounding can damage the entire spa pack. A gas valve installed by someone unfamiliar with the unit can create a serious safety hazard.

Manufacturers can't reasonably warrant a product against installation errors they didn't witness — so they require certified technicians for these critical components. The certification confirms the installer has the training to do the work correctly, plus liability coverage if something goes wrong.

What this means in practice:

• Some parts are routine owner-installable (filter cartridges, cover lifts, accessories, water care chemicals) — these don't affect warranty
• Some parts must be installed by certified technicians (pumps, motors, heaters, control boards, salt cell housings, gas valves, fireplace inserts) — these will void warranty if owner-installed
• If you're unsure whether a specific part falls into the "routine" or "certified-only" category, call us before starting any installation

If your part has already been customer-installed and the warranty has been voided, the manufacturer typically will not honor a future claim on that part. We can't accept returns or exchanges on customer-installed parts that have been used, and we can't process a warranty claim the manufacturer has voided. We'll always be honest with you about whether a part is owner-installable before you start.