Customer Reviews

Real reviews from real customers — the unedited kind. Below you'll find a sampling of what people actually say about working with us, plus links to every platform where you can read the full story (the good, the great, and the occasional honest critique that helps us do better).

A note on how we handle reviews: We don't curate reviews to hide criticism. The platforms below are independent — we can't edit, remove, or filter what customers post. When you read a negative review on Google, Yelp, or BBB, that customer had a real experience worth taking seriously. We read every review we can, respond when we can help, and use feedback to improve. If you're a customer with an unresolved issue, please reach out before posting — most concerns can be addressed faster with a phone call.

These are the platforms where customers leave reviews independently — none of them are filtered or edited by us. Click through to see the full picture, including reviews we'd love to have done better on:

Google Reviews

Search "Leisure Time Inc." plus your nearest showroom city (Boise, Idaho Falls, or Twin Falls)

Judge.me

Verified reviews on individual products from our online shop

View Judge.me reviews →

Yelp

Public reviews of our showrooms

View Yelp reviews →

Facebook

Customer reviews and recommendations

View Facebook reviews →

Better Business Bureau

BBB profile and customer feedback

Angi (formerly Angie's List)

Service-focused reviews and ratings

Reviews aren't just about social proof for us — they're how we get better. Here's what we actually do with feedback:

• We read it. Reviews across our platforms are monitored regularly. Our showroom managers see what their customers are saying.
• We respond when we can help. If a review mentions an unresolved issue, we reach out to the customer to try to make it right.
• We share critiques internally. Service-related feedback gets surfaced to the relevant team — installation, parts, sales, service — so we can address patterns rather than just one-off issues.
• We don't argue with customers in public review threads. If a review is unfair in our view, we'd rather call the customer directly than start a public back-and-forth. The few times we do respond publicly, it's usually to acknowledge an issue and invite a private conversation.
• We don't pay for reviews or filter negative ones. What you read on third-party platforms is what customers actually wrote.

If you spend time on our review platforms, you'll see the full range — glowing praise alongside frustrated complaints. We won't try to spin that. Like any business that handles thousands of orders, hundreds of installations, and decades of service calls, we don't get every interaction right. Sometimes a fireplace install hits delays. Sometimes a service tech misses something the first time. Sometimes a customer needs more communication than they received.

What we'd ask: read the negative reviews honestly, and read our responses to them where applicable. If a review tells the full story of an issue we worked to resolve, that's information worth weighing alongside the criticism itself. If you're a current customer and something hasn't gone right, please reach out before posting — most issues we can fix, but only if we know about them in time.

If you've recently shopped with us — at any of our three showrooms, through our online store, or via our service department — we genuinely value hearing what you thought. Honest reviews (positive, negative, or anywhere in between) help future customers make informed decisions and help us improve.

The platforms we'd recommend leaving a review on:

• Google: The most visible review platform for local businesses; reviews here help other Idaho residents find us
• Judge.me: Best for product-specific reviews from our online shop; helps other shoppers evaluate the products they're considering
• Yelp: Good for showroom-experience reviews
• Facebook: Helpful if your community engages there for local recommendations

If you've had an experience that didn't meet expectations, we'd much rather hear from you directly first — most issues can be resolved faster with a phone call than through a public review.

Whether you have feedback to share, a service issue we should know about, or a question about a recent purchase:

• Phone: (208) 523-4633
• Email: hello@leisuretimeinc.com
• In person: Visit any of our three Idaho showrooms — Boise, Idaho Falls, or Twin Falls

"I recently installed a new heater in my 2009 Hot Springs hot tub but could not get it to work — even after several Google searches and YouTube videos. I contacted Leisure Time and Pete W. quickly diagnosed my issue and gave me a simple fix. I very much appreciate the troubleshooting help from someone experienced like Pete."

— Hot tub service customer, via Google Reviews

"Had some issues with my hot tub filter and questions about my chemical routine. Went to the parts and service desk. Gentleman was very helpful. Listened to my concerns. Answered all my questions. I will always come back here for any of my hot tub needs. Customer service was excellent 👌"

— Idaho Falls showroom customer

"Was very satisfied with the tech Austin who worked on servicing my gas furnace."

— Service customer

"We purchased a spa from Leisure Time in Boise and our experience from sales to service was excellent. Their customer service was outstanding. We hit a few bumps in the road during the installation process but the staff helped us through the entire process. We are now enjoying our spa and so glad we chose Leisure Time."

— Boise showroom customer, via Yelp

"Several jets for the spa have broken so ordered replacement parts. Also took in filter and they had it at 1/2 the cost of another spa dealer. Parts guy also provided advice about chimney (they sell fireplaces) saving me a service call. They have always been nice and helpful. Have referred several folks to them due to their great customer service."

— Long-time customer, via Angi