Return Policy

Return Policy

Products purchased from our online shop within the last 30 days can be returned. If 30 days have passed since your purchase, unfortunately we can’t offer you a refund. To qualify for a refund, please ensure that your item(s) are unused and in the same condition that you received it. It must also be in the original packaging. Items that have been opened or used cannot be returned.

The following items are non-returnable:

  • Gift cards
  • Electronics
  • Pumps / Motors

To initiate a return, please visit: https://shop.leisuretimeinc.com/refund

Alternatively, feel free to reach out to our dedicated Customer Service team directly to begin the return process. They can be reached at hello@leisuretimeinc.com or via our Online Chat. To complete your return, we require a receipt or proof of purchase. Online orders can be verified by one of our staff members.

Please do not send your purchase back to the manufacturer.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. In the event that your refund request is not approved, we will provide you with a detailed explanation in the email notification. If your return is approved, we will initiate the refund process. Within 5 business days, a credit will be automatically applied to your credit card or the original method of payment used for the purchase.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@leisuretimeinc.com.

Sale Items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Electronics

All sales on any electronics are final. There are no refunds or exchanges on any electronic products.

Electronic items include a wide range of products, such as (but not limited to):

  • Control panels
  • Control boxes/Circuit boards
  • Remotes/Controllers
  • Heaters/Blower fan kits
  • Electric fire starters
  • Heater relay boards
  • Electric propane attachments
  • Thermostats
  • Batteries
  • ControlOMatic

Before purchasing electronic items, it is important to ensure that they are the correct parts you need. To confirm compatibility or address any questions, please contact our Customer Service team prior to making your purchase. They will make every effort to answer your questions and assist you in finding the necessary parts.

Exchanges

We do not accept exchanges. If you received items that are defective or damaged, please contact our Customer Service Department at hello@leisuretimeinc.com or via our Online Chat. Be sure to include your name, order number, and any other information that pertains to the damaged or defected item.

Similarly, you may follow the steps in requesting a refund: https://shop.leisuretimeinc.com/refund

Shipping

Please be aware that return shipping costs are the responsibility of the customer, except in cases where the return is due to our error or a defective item. Furthermore, please note that original shipping charges are non-refundable. We appreciate your understanding in this matter.

Depending on where you live, the time it may take for your replacement product(s) to reach you, may vary.

For items valued at over $75, it is advisable to opt for a trackable shipping service or consider purchasing shipping insurance. We cannot guarantee that we will receive your returned item. In the event that we do not receive your returned item, a refund will not be initiated. When requesting a return label from us, please note that the cost of the return label will be deducted from your refund amount. This ensures a seamless return process while ensuring that the return shipping expenses are appropriately accounted for. For customers utilizing our return label procedure, it is important to know that shipping insurance is automatically included. This provides added protection and peace of mind during the return shipment.