Request a Refund
Sometimes things just don't work out. If you need to request a refund, we have set up a convenient way for you to do that. Make sure you have the email address handy that you entered during checkout when you purchased the product from Leisure Time Inc.
Steps to request a refund:
- Sign in to your account using the email that you used to create your order. Wait, not yet though, finish reading the instructions.
- Once you enter your email, click "Continue". Wait for the passcode to be sent to the email account that you entered. (Sometimes this can take up to 10 minutes.)
- Enter the passcode and continue.
- Once signed in, navigate to the tile that shows the product(s) that you want to return.
- Click the "Request a Refund" button.
- Follow the on screen instructions, answer the questions and then initiate your refund request.